Frequent questions
QUESTIONS AND CONCERNS FROM OUR CUSTOMERS
Questions from our customers
Shipping
Shipping within 24/48 working hours all over the world! Buy in total comfort, we will take care of getting it comfortably wherever you want
Payment
Pay safely with our secure, encrypted payments, compatible with more than 20 types of credit and debit cards
Purchase
The site is created and set up to be as comfortable and simple as possible, within everyone's reach. for anything, view the video guide and chat live with us.
How many cannolis to order?
A minimum order limit is set for the sale of cannoli. On the "Box of 5 Cannoli" product page, select the flavor for each cannoli for a minimum of 5 and proceed with the order.
How many boxes of cannoli can I purchase?
The number of boxes that can be ordered is infinite, each box will have a Min/Max of 5 cannoli inside it so if you want 10 Cannoli you will have to create the first one by selecting each flavour, add to the cart and create another one like this infinitely,
How are cannoli made?
The Cannoli have more than 12 different flavors and are all made with normal or white chocolate depending on the taste and externally decorated with the selected flavor (pieces of chopped kinder bueno or stars for the pan di stelle for example) each flavor has its own decoration .
Return and Refund
Being a food product without the possibility of return, the only way will be a refund for:
- Moldy Product (within 24 hours of delivery)
- Packaging 80% damaged (Immediately upon receipt of delivery)
- Wrong Product (Immediately upon receipt of delivery)
Video Guide
On the site there will be a video guide for purchasing in order to help even those who are not familiar with and knowledge of the web, you can find it on the Home Page of this site and on other pages including the Product Pages.
Stores
At the moment our official sales point is located in "Via Lavina 95/95A Acibonaccorsi (CT)". On the Home Page there will be a Google point which will take you back to Google Maps with related road directions